PROUDLY AUSTRALIAN OWNED & OPERATED FOR OVER 15 YEARS

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Refund policy

Refund & Return Policy

At Favour Perfect, we take great pride in the quality of our products and want you to be completely happy with your order. Please read our policy carefully before placing your order.

Our Rights Under Australian Consumer Law

Our policy is in addition to, and does not limit, your rights under the Australian Consumer Law. If a product is faulty, not as described, or does not perform as expected, you may be entitled to a remedy regardless of our policy.

Personalised & Custom Items

As personalised orders are created specifically for you, they cannot be resold and are therefore non-refundable. We will however gladly reprint and reship your order at our expense in the following circumstances:

  • Your order contains errors made by Favour Perfect during the design process
  • Your order was damaged in transit

Please retain all original packaging and provide photos of any damage. All issues must be reported to us within 5 business days of receiving your order. Once approved, we will reprint and dispatch your replacement as quickly as possible and notify you by email when it has shipped.

Please note the following are non-refundable in all circumstances:

  • Shipping charges
  • Design and artwork setup fees
  • Rush processing fees

Non-Personalised Items

Non-personalised items may be exchanged within 14 business days of delivery, provided they are returned unopened, unused, and in their original packaging. We do not offer refunds for change of mind. Please contact us before sending anything back. Return shipping costs are the customer's responsibility.

If a non-personalised item is faulty, not as described, or does not perform as expected, you may be entitled to a refund in accordance with your rights under Australian Consumer Law.

Our No Melt Guarantee

We offer a No Melt Guarantee on all chocolate orders. If your chocolates arrive melted, we will replace them or issue a store credit.

Order Changes

If you need to make changes to your order, please contact us as soon as possible and we will do our best to accommodate your request prior to production commencing.

Refund Processing Times

If a refund is approved, please allow up to 2 weeks for it to appear in your account. This covers processing time on our end as well as your financial institution's processing time.

Contact Us

Email: emma@favourperfect.com.au Website: favourperfect.com.au

Last updated: May 2026